Definition of a Managed Print Service (MPS)

A service offered by an external provider to optimise or manage a company’s document output to certain objectives, such as driving down costs, improving efficiency, productivity, and reducing the IT support workload

Gartner 2008

No matter what make, no matter how many machines, our remote diagnostic fleet monitoring software, ensures a rapid response and pro-active approach reducing the cost of downtime with ongoing maintenance and fast fixes that make your solutions work harder, smarter and for longer.

All the service and support we provide is managed by the manufacturer, ensuring the most highly trained professional personnel available visit your offices with the skills and resources your busy users would expect.

We focus on several key performance indicators to keep us ahead of the field:

• Fast and effective call response times
• High percentage first time fix
• Guaranteed device uptimes
• Strict routine call procedure
• Preventative maintenance (manufactures guidelines)

Our aim is to focus on 100% customer satisfaction throughout, making us an easy company to do business with. We understand that our responsibility as a service provider can be mission critical to your business. Documentation and image workflow is a major part of any operation; we will work hard to provide the right technology service to support your staff.

Contact us immediately and one of our senior consultants will be happy to help?

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