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Returns & Refunds


We pride ourselves on providing high quality products, but understand that there may be occasions that an item may need to be returned. These terms do not affect your statutory rights.

If you would like to return any goods you receive, there is a 14 day cooling off period from the date of delivery. All goods must be returned unopened and in their original packaging, all manuals and documentation must be included in order for a refund to be processed. Please note items are not sold on a trial basis.

To return an item which is faulty or an item that you did not order, then your original delivery charge will be refunded.

Please contact our customer services team on 0844 057 0232 or email contact@newandusedcopiers.co.uk to discuss your returns.

You must obtain a returns number and prior approval before returning any items to us.

We hope that you are pleased with your order, but understand there may be occasions where you need to return an item. These terms do not affect your statutory rights.

 

Dispatch and Delivery


We pride ourselves on our exceptional customer support and that’s why we offer free installation and training with every device. Our experienced team will set up you device and then provide your team with hands on training so they understand all its features and how to get the best from it.

We will agree a roll out schedule to ensure minimum disruption to their business. Our team work alongside your technical teams to ensure devices are properly setup on the network and are secure and accessible. We have a Prince2 accredited project team that will help with larger scale installations to ensure everything is properly planned out and executed.

It’s great having new equipment, but we appreciate that it’s important for users to understand how to use any new equipment properly and the benefits it will bring to the business. We will train your team and provide supporting material and even training days and roadshows, depending on the size of the solution to ensure that everyone ‘buys in’ to the new solution and gets the most from it to make their jobs easier.

We’re here to make sure you and your team get the most out of your new print devices. For more information on our installation and training services please contact us on 0844 057 0232 or email contact@newandusedcopiers.co.uk.

 

Rental & Lease Options


Purchasing equipment through a lease agreement spreads the costs over a 3, 4 or 5 year contract term. You benefit from affordable payments throughout the term and avoid costly deprecation. Leasing is a cost-effective, tax efficient and flexible way of purchasing your photocopiers or printers.

Why lease?  We have a leasing calculator that provides an indication of the costs involved, click here.

 

Why lease?


Asset finance is an extremely flexible way to procure your office technology.

  • High application success rates – Typically 80% approvals.
  • Simple and easy to understand documentation - fully regulated by the FSA.
  • Up to 5 Year Finance Options Available - working alongside all the major funders.
  • Tax Efficient - Rentals are fully tax deductible and offset against taxable profits.

The advantages include:

  • To buy a new piece of machinery or equipment can be costly and requires substantial capital. Leasing enables businesses to preserve precious cash reserves.
  • The smaller, regular payments required by a lease agreement enable businesses with limited capital to manage their cash flow more effectively and adapt quickly to changing economic conditions.
  • Leasing also allows businesses to upgrade assets more frequently ensuring they have the latest equipment without having to make further capital outlays.
  • It offers the flexibility of the repayment period being matched to the useful life of the equipment.
  • However, they can also be structured to include additional benefits such as servicing of equipment or variable monthly payments depending on a business’s needs.It gives businesses certainty because asset finance agreements cannot be cancelled by the lenders and repayments are generally fixed.
  • It is easy to access because it is secured – largely or entirely – on the asset being financed, rather than on other personal or business assets.
  • Flexibility to upgrade equipment as your circumstances change.

 

How do I lease?


We partner with the UK’s major leasing providers to offer flexible terms and affordable contracts. To apply for finance you will need a good credit history, the process is straightforward and we work with you to complete all the necessary paperwork.

For more information on our finance agreements, please contact our accounts team on 0844 057 0232 or email contact@newandusedcopiers.co.uk.

Our Partners


We supply photocopiers from many brands that you know and love.

Accreditations